Return, Refund and Exchange Policy

All purchases are considered final. Returns, refunds, and exchanges are only permitted when the order meets one of the following conditions:

Customers may request a return or refund if:

An incorrect item was sent by the merchant.
The item received is different from the specifications, description, features, or other information stated on the website.
The item arrives spoiled, damaged, or defective.
The delivery exceeds the timeframe provided in the company’s Shipping Policy.

Customers submitting a refund or return request must provide appropriate evidence for verification, including:

A clear and continuous unboxing video showing the parcel in its unopened condition, including the shipping label, packaging, and item received.
A clear video showing the product being used for the first time, where applicable.
Relevant photographs, order details, or any other supporting documents requested by the company.

All return and refund requests must be submitted to zero_h1@outlook.com within 24 hours of receiving the item.

Any request submitted after the 24-hour period, or any request that does not include the required supporting evidence, will not be accepted.